1. Introduction

Level America ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform ("Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Username, email address, password, and selected U.S. state
• Profile Information: Any additional profile details you choose to provide
• User-Generated Content: Quiz challenges, answers, explanations, and dispute submissions
• Communications: Messages sent to our support team or other users

2.2 Information We Collect Automatically

• Usage Data: How you interact with challenges, time spent on platform, click patterns
• Device Information: Device type, operating system, browser type, IP address
• Location Data: General location based on IP address (not precise geolocation)
• Performance Data: App crashes, response times, and error logs

2.3 Cookies and Tracking Technologies

• Essential Cookies: Required for platform functionality and authentication
• Analytics Cookies: Help us understand user behavior and improve our service
• Preference Cookies: Remember your settings and preferences

3. How We Use Your Information

3.1 Platform Functionality

• Create and maintain your user account
• Enable challenge creation and participation
• Process coin transactions and maintain balances
• Generate leaderboards and state-based statistics
• Facilitate the dispute resolution system
• Calculate trust scores and user rankings

3.2 Communication

• Send important account and service notifications
• Respond to your questions and support requests
• Provide updates about platform changes or new features

3.3 Platform Improvement

• Analyze usage patterns to improve user experience
• Identify and fix technical issues
• Develop new features and functionality
• Ensure platform security and prevent fraud

3.4 Legal and Safety

• Comply with legal obligations
• Protect against fraud, spam, and abuse
• Enforce our Terms of Service
• Respond to legal requests and court orders

4. Information Sharing and Disclosure

4.1 Public Information

• Your username and state selection are visible to other users
• Challenge questions and explanations you create are publicly viewable
• Leaderboard rankings and statistics are publicly displayed
• Your answers to challenges are not publicly visible

4.2 Service Providers

We may share information with third-party service providers who help us operate the platform:

• Cloud hosting and data storage services
• Authentication and security services
• Analytics and performance monitoring tools
• Customer support platforms

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Enforce our Terms of Service

4.4 Business Transfers

If we are acquired or merged with another company, your information may be transferred as part of that transaction.

5. Data Security

5.1 Security Measures

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure coding practices and regular updates

5.2 Account Security

• Use strong, unique passwords
• Enable two-factor authentication if available
• Log out of shared devices
• Report suspicious activity immediately

6. Your Privacy Rights

6.1 Access and Correction

• View and update your account information
• Request a copy of your personal data
• Correct inaccurate information

6.2 Data Portability

• Request your data in a machine-readable format
• Transfer your data to another service (where technically feasible)

6.3 Deletion Rights

• Delete your account and associated data
• Request removal of specific personal information
• Note: Some information may be retained for legal or operational purposes

6.4 Opt-Out Rights

• Unsubscribe from promotional emails
• Disable non-essential cookies
• Limit data collection where possible

7. Children's Privacy (COPPA Compliance)

7.1 Age Requirements

• Our service is not intended for children under 13
• We do not knowingly collect personal information from children under 13
• If we learn we have collected such information, we will delete it within 30 days

7.2 COPPA Compliance

In compliance with the Children's Online Privacy Protection Act (COPPA):

• We do not knowingly collect, use, or disclose personal information from children under 13
• We do not enable children under 13 to make personal information publicly available
• We do not condition participation on disclosure of more personal information than reasonably necessary

7.3 Parental Rights

If you believe your child under 13 has provided personal information to us:

• Contact us immediately at privacy@levelamerica.com
• We will verify parental identity before discussing any child's information
• We will delete the information upon verified parental request
• Parents may review, delete, or refuse further collection of their child's information

8. International Data Transfers

8.1 Data Storage

• Your information may be stored and processed in the United States
• We ensure adequate protection for international data transfers
• We comply with applicable data protection laws

9. Data Retention

9.1 Account Data

• We retain account information while your account is active
• Some information may be retained after account deletion for legal purposes
• Aggregated, non-personal data may be retained indefinitely

9.2 User Content

• Challenge content may be retained even after account deletion
• Dispute records are maintained for platform integrity
• Communication records are retained per legal requirements

10. Cookie Policy

10.1 Cookie Types

• Strictly Necessary: Required for platform operation
• Functional: Enhance user experience and remember preferences
• Analytics: Help us understand usage patterns
• Advertising: Currently not used, but may be implemented in the future

10.2 Cookie Management

• Most browsers allow you to control cookie settings
• Disabling essential cookies may affect platform functionality
• You can delete cookies at any time through your browser

11. Third-Party Links

11.1 External Links

• Our platform may contain links to third-party websites
• We are not responsible for the privacy practices of other sites
• We encourage you to review privacy policies of linked sites

12. State-Specific Privacy Rights

12.1 California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Know: Request disclosure of personal information collected, used, disclosed, or sold
• Delete: Request deletion of personal information we have collected
• Opt-Out: Opt-out of the sale or sharing of personal information
• Correct: Request correction of inaccurate personal information
• Non-Discrimination: Not be discriminated against for exercising these rights
• Limit: Request to limit the use of sensitive personal information

Notice: We do not sell personal information as defined by CCPA. We may share personal information for business purposes as described in this policy.

How to Exercise Rights: Email privacy@levelamerica.com or use our online form. We will verify your identity before processing requests and respond within 45 days.

12.2 Other State Privacy Rights

Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy laws provide similar rights to California, including rights to access, delete, correct, and opt-out of targeted advertising.

Texas: Under Texas privacy laws, residents have rights regarding biometric data (not collected by our service).

How to Exercise Rights: Contact privacy@levelamerica.com with your state of residence and specific request.

12.3 European Users (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR:

• Legal Basis: We process data based on consent, contract performance, or legitimate interests
• Access: Request access to your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit processing of your personal data
• Object: Object to processing based on legitimate interests

13. Changes to This Privacy Policy

13.1 Policy Updates

• We may update this Privacy Policy from time to time
• We will notify users of significant changes
• Continued use of the platform constitutes acceptance of changes

13.2 Notification Methods

• Email notifications to registered users
• Platform announcements and notifications
• Updates posted on our website

14. Contact Information

14.1 Privacy Questions

For questions about this Privacy Policy or your privacy rights:

• Email: master@b1ob.dev

14.2 Data Protection Officer

If required by law, you may contact our Data Protection Officer:

• Email: master@b1ob.dev

15. Dispute Resolution

15.1 Internal Process

• Contact us first to resolve privacy concerns
• We will investigate and respond within 30 days
• We may request additional information to verify your identity

15.2 External Resolution

• You may file complaints with relevant data protection authorities
• Some jurisdictions provide additional dispute resolution mechanisms

By using Level America, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.